Lindt & Sprungli
Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.Position PurposeTo, implement and manage all aspects of operations for the portfolio of Lindt Chocolate Stores. Build a dynamic culture of Lindt ambassadors who deliver a world class customer experience, whilst achieving operational efficiencies and profitability. Ensure operational excellence in people management, recruitment, retention & succession planning, training & development, hygiene & food safety, WH&S, and achievement of budgets and sales targets. Key ResponsibilitiesEffective Leadership Build a dynamic culture of high performance and excellence through effectively managing, developing, inspiring and challenging teams to achieve goalsTo develop and enhance excellence in our customer service by leading a cohesive and dynamic team who are highly regarded by all Lindt customersConduct weekly managers meetings to discuss training & labor requirementsManage each store in line with agreed target ratios on labor and stock shrinkageAssist with the annual sales plan for the retail businessAnalyze and recommend optimal service models for each storeOperate within the forecasted operational budget and provide input into the development of the budgetEnsure that the quality aspect of all products sold in the store reflect the Lindt standardsEnsure all aspects of retail operations, including staff presentation and performance is in line with corporate objectives for the brand. This includes supporting budget planning and managing approved budgets together with Store Managers to deliver results on budgetCoordinate staff in accordance with business requirements and manage the maintenance of staff rostersProject Manage the below processes for the expansion of the retail business Develop the team of staff for new stores via succession and recruitmentProvide support for the successful opening of new storesBuild a cohesive team of Lindt ambassadors who are highly regarded by all Lindt customers, internal and external, delivering exceptional customer serviceInspire leaders by providing them with the tools to succeed Actively mentor and ensure positive engagement with all Lindt teams Ignite a passion for Lindt, the company, the brand and its products with all team membersActively engage direct reports with emotional intelligenceCreate an entrepreneurial mindset with the Store management teams, instilling a work ethic of ownership and accountability Actively enforcing policies and procedures Ensure all teams are observing the company Code of Conduct and actively embracing the Lindt CredoOperational Efficiency and Profitability Maintain a sale driven culture and support teams in delivering sales targets and business growthProvide tools and support to Store Managers in achieving operational efficiency through effective rostering and achievement of labor and shrinkage budgets Manage business expenses by operating within budgeted OPEX and reviewing costs to the business to identify areas for improvementReview, enhance and provide analytical reports on all topics relevant to business operations in order to improve efficiency and performanceReview and maximize all local store marketing opportunities Achievement of all set KPIs and when necessary creation of action plans to address areas of improvement Managing Store presentation and merchandising standards, ensuring all directives are implemented as per guidelinesHygiene and Food Safety Ensure that all products sold in the Stores reflect the Lindt quality standardsEnsure OHASA standards are strictly observed to Lindt South Africa standardsPrepare for, and provide actions to internal audits to ensure complianceTraining & development Actively assess training and development needs of direct reportsPrepare and deliver on training plans for direct reportsOversee training and development of Store teams, encouraging talent pipeline Manage and oversee the Talent Management Program Develop a long-term training strategy and plan implementation for new and existing employeesPeople and Performance Management Manage and advise on people management to build a culture of high performancePrepare monthly people reviews for succession planningOversee and advise on recruitment and selection of regional team membersDevelop a sound working knowledge of the Labor Law governing employees’ employment ensuring complianceAdministration Undertake regular on-site visits to all StoresConduct internal audits and prepare reports and action plans to ensure compliance and improvementsCreate documents and templates to support administration functions and controls Work closely with the Head/Director of Retail to ensure the best possible role-out of the marketing plan in stores for both seasonal and core productsEnsure Lindt Internal Control Systems are being followed by all StoresProfessional handling of customer complaints within 24 hoursOversee Store Manager’s response to customer complaintsHold regular formal & informal Store team meetingsSupervising and coordinating team movement across Stores in accordance with the business requirementsIncentive Program Develop and implement incentive programs for all Store employees and measure effectiveness.Analyze daily sales figures for Stores and compare to forecasted figures. Provide sales information to staff and utilize in incentive programmesParticipate in setting of targets & contribute to action plan to achieve these targetsAnalyze the complete stock control/inventory management system in order to minimize stock wastage and discrepancies. Provide monthly report on stock discrepanciesWorkplace Health & Safety Ensure compliance to OHASA in all StoresEnsure notice boards are up to date with evacuation proceduresEnsure that all first aid kits are fully stocked and not expiredEnsure that all staff are trained and operate within all OHASA policies, procedures and responsibilities Ensure OHASA standards are strictly observedOversee return to work programs for workers compensation casesMaintain safe work areas through leadership and education in all StoresKnowledge, Skills & ExperienceProven track record of managing multiple branches/locations successfullExperience in overseeing large teams and ensuring operational efficiencyDemonstrated ability to meet and exceed sales and performance targetsHands-on experience with audits, compliance checks, and reportingExcellent communication and interpersonal skillsConflict resolution and problem-solving abilitiesAnalytical thinking with data-driven decision-makingTime management and ability to prioritise competing demandsRelevant degree