takealot.com
<table> <tbody> <tr> <td> <p>Takealot South Africa's leading online retailer, is looking for a talented<strong> Complaints Administrator Intern</strong> to join our team. </p> <p>We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! </p> <p>Think you’ve been challenged before? Think again!</p> <h3>Key Responsibilities</h3> <ul> <li>To assist the complaints administrative process and resolution thereof. </li> <li>Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines. </li> <li>Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients. </li> <li>Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution. </li> <li>Liaising with customer service to obtain further information to facilitate investigation resolution.</li> <li>Building and maintaining sustainable business relationships amongst stakeholders. </li> <li>General organizing and administrative support as required. </li> <li>Performs other related duties, in accordance with operational business requirements. </li> </ul> <h3>Requirements & Qualifications: </h3> <ul> <li>N6 </li> <li>No prior work experience required — this is an entry-level internship</li> </ul> <h4>Skills Required:</h4> <ul> <li>Computer Literacy: Be able to utilise computers and digital platforms.</li> <li>Software proficiency in MS Office Suite (Word, Excel, PowerPoint).</li> <li>Good written, verbal, and visual communication skills.</li> <li>Good time management and organisational skills.</li> <li>Capability to collect, interpret, and present data.</li> <li>Excellent problem-solving skills and logical thinker. </li> <li>Must be able to respond quickly to ever changing and evolving situations and processes.</li> <li>Must be able to work well under pressure with a strong attention to detail. </li> <li>Good interpersonal skills - must be able to work well as an individual as well as part of a team.</li> </ul> <h4>Attributes Required:</h4> <ul> <li>Good problem-solving skills and logical thinker. </li> <li>Must be able to respond quickly to ever changing and evolving situations and processes.</li> <li>Self-starter able to initiate new projects (where able). </li> <li>Strong communication skills, both verbal and written. </li> <li>Good time management working towards daily/weekly KPI’s. </li> <li>Willingness to learn and grow within the team and company. </li> <li>Reading, understanding and compiling reports advantageous </li> <li>Focused, self-motivated and target driven; determined to succeed. </li> <li>Willingness to learn and grow within the team and company.</li> </ul> This is an 18-month contract<br> <p><strong>High Level: </strong></p> <p>At the Takealot Group, our<strong> </strong>Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.</p> <p>Every selected Intern<strong> </strong><strong> </strong>gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.</p> <p>You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.</p> </td> </tr> <tr> <td> <p> <strong>The Environment:</strong></p> <ul> <li>takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.</li> <li>We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.</li> <li>We are short on ego and high on output.</li> <li>We are doers and not only thinkers, it’s all in the execution after all.</li> <li>We love what we do and what we are creating.</li> </ul> <p>Let’s talk about life @ Takealot Group</p> <ul> <li>The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.</li> <li>No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.</li> <li>Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.</li> <li>Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.</li> <li>Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).</li> <li>Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. </li> <li>Free parking: No more 5km fun runs to your desk (unless you want to).</li> </ul> <p>Like what you see? </p> <p>If you meet the above, you are an Extraordinary Mind. Apply today!!</p> <p><em>Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.</em></p> <p> </p> </td> </tr> </tbody> </table> <p> </p>