LexisNexis
Are you passionate about delivering high-quality technical support and resolving complex issues across multiple platforms?Do you thrive in a collaborative environment where you can continuously learn, improve systems, and make a meaningful impact for customers?About the RoleThe Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.ResponsibilitiesProvide second-level technical support across multiple platforms and disciplinesRespond to incidents and service requests with professionalism and urgencyDeliver clear, concise, and timely updates to stakeholders on issue status and workloadIdentify and resolve project-related challenges to ensure smooth execution and successful completionCollaborate with cross-functional teams to meet project goalsFollow security protocols for proper delegation of accounts and privilegesEfficiently manage customer support cases in alignment with established support protocols and service standardsProactively seek opportunities to improve system operations, with a focus on automation and cost reductionRequirementsStrong analytical and troubleshooting skillsEffective communication and interpersonal abilitiesAbility to work independently with minimal supervisionCustomer service orientation with a commitment to customer satisfaction2–3 years of related experience in application support or customer-facing rolesProficiency in PC environments, including Windows OS, internet, and web browsersAble to work an overlap with UK/USA time zonesExperience with SQL and DevToolsKnowledge of databases and cloud technologies is advantageousAbout the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.





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