TSMG
About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions. Key Responsibilities: Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deploymentTrack inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle):Travel to designated locations and transport modes (cars, buses, trains, planes)Run ~90 minute test sessions on mobile/wearable tech in motionMonitor device functionality, connectivity, and data flow; troubleshoot issues on-siteCapture logs, escalate defects, and keep operations running smoothly3. Post-Test Wrap-Up:Verify that collected data has synced with backend systemsProduce session documentation: results, app issues, logs, and downtimeSuggest improvements to testing workflows Requirements: Bachelor’s degree, or 2–3 years of hands-on technical support/testing experienceAt least 1 year of QA testing or support experience with mobile apps/devicesProficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)Excellent written and verbal communication—able to collaborate with cross-functional teamsReliable travel capability with a valid driver’s license and ability to use multiple transport modesHigh responsibility, flexibility, confidentiality mindset, and strong interest in techClean driving record and criminal background Why Join?: Work on the cutting edge of mobile and location-based techGain diverse field experience across different transport modesCollaborate with industry-leading engineers and project managers